Privacy Policy

Total Energy Solutions Privacy Policy

Protecting your data is a priority for us. This policy sets out how we collect, use and protect your data when you use our website and our services.
We will only use the data we collect lawfully (in accordance with the General Data Protection Regulations 2018).

On our website:
We use google analytics on our website. Google analytics stores information about:
- The pages you visit on our website
- How long you spend on each page
- How you got to our website
- What you click on when visiting our website.

We do not collect or store any personal information without consent, therefore when we collect the above information, we will not be able to identify who you are. We use the above information to improve our service and website.

If you want to use our services:

The personal data we may need to determine which of our services may benefit you is as follows:
- Name
- Job Title
- Contact details such as phone number, email address and address

The above data will only be collected and recorded with your consent, i.e. you provide it to us yourself or you give us permission to collect this information by signing a Letter of Authority.

Why we need it

We use this information to understand what you may require and which of our services better suit you. We will also store and use this information to help improve our service.

What we do with your data
We use your data to carry out our energy brokerage services, which is covered in more detail in a Letter of Authority you will need to sign to benefit from our services.
If you sign a contract using our services, you will be included on our e-newsletter mailing list which includes information about the energy industry that may be a legitimate interest to you as a business owner/decision maker within a business. You can unsubscribe from this e-newsletter at any time by either clicking the ‘unsubscribe’ link at the bottom of each newsletter, or getting in touch with us (please see the ‘Contact us’ section at the bottom of this policy) and asking to be removed.

How long we keep your data
If you sign a supply contract using our services, we will keep your data for a minimum of the term of the contract that is arranged, and a maximum term of seven years after the end of the last contract you signed using our services.
If you decide not to use our services to arrange a supply contract, we will keep your data for no longer than seven years.

How we protect your data and keep it secure

All data we collect is stored securely in line with the law. We will never share your data with a third party unless we have your permission to do so.

Your rights

You have the right to request:

- Information about how your personal data is processed
- A copy of your personal data
- That anything inaccurate in your personal data is corrected immediately

You can also:
- Raise an objection about how your data is processed
- Request that your personal data is erased if there is no longer justification for it
- Ask that the processing of your personal data is restricted

If you would like to exercise any of the above rights, please get in touch with us (please see contact us section at the bottom of this policy) and we will be happy to help.

Changes to this policy
We may change this policy from time to time. If this happens, the ‘last updated’ date at the bottom of this page will reflect this. Any changes will apply to you and your data immediately.

- Email us at info@totalenergysolutions.co.uk

- Write to us at:
Total Energy Solutions,
Higher Pempwell,
Stoke Climsland,
Callington,
PL17 8LN

Last updated: 25th May 2018